Privacy Policy
Last Updated: 14 January 2025
Back on Track Health Coach (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, backontrackhealthcoach.com (the “Website”), and engage with our services. This policy is intended to comply with Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation where relevant.
By using our Website and services, you consent to the practices described in this Privacy Policy.
- Information We Collect
- Personal Information
We may collect personal information that you voluntarily provide to us, such as:
- Contact Information: Name, email address, and phone number.
- Health Information: Any health or lifestyle information you provide as part of your engagement with our services.
- Billing Information: Credit card details or payment information, if you choose to purchase services through the Website.
- Non-Personal Information
We also collect non-personal information, which does not identify you directly. This may include:
- Usage Data: Information about how you interact with our Website, such as your IP address, browser type, pages visited, and the time spent on those pages.
- Cookies and Similar Technologies: We use cookies to improve user experience and gather data about site traffic and interactions.
- How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide and personalize our health coaching services based on your needs.
- Customer Support: To respond to inquiries, provide assistance, and resolve issues.
- Payment Processing: To process payments for our services.
- Marketing Communications: With your consent, we may send you promotional messages or updates about our services.
- Legal Compliance: To comply with any applicable legal and regulatory requirements.
- Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
- Service Providers: We may share your information with trusted third-party providers who assist in operating our Website, conducting our business, or providing services to you, such as payment processors or email service providers.
- Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
- Your Consent
We require your consent to collect, use, or disclose personal information, except where otherwise permitted or required by law. By providing your information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, this may impact our ability to provide services to you.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and regulatory obligations. When your personal information is no longer required, we will securely destroy or anonymize it.
- Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
- Your Rights
Under PIPEDA and applicable provincial laws, you have the following rights concerning your personal information:
- Access: You have the right to access and obtain a copy of the personal information we hold about you.
- Correction: You may request correction of any inaccurate or incomplete personal information.
- Withdrawal of Consent: You may withdraw consent for the processing of your personal information.
- Complaint: You have the right to submit a complaint to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
- Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies to understand how they collect, use, and share your information.
- Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on our Website with the updated “Last Updated” date. Your continued use of our Website and services following any changes constitutes your acceptance of the revised policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Back on Track Health Coach
Email: cathy@backontrackhealthcoach.com
Phone: 437-225-7598
Address: Toronto, ON